Shipping and Return Policy

Shipping Policy

We ship twice a week via one of our reliable carriers.  Please expect your order to be delivered within 5-7 business days, depending on when you placed it. If there is any delay in your order, please feel free to contact us anytime.

Return Policy

At tenderLaine, we want to do your soul good: customer satisfaction is a top priority.

  • Herbal Extracts: We accept returns for merchandise within 14 days of shipment.  Since herbal extracts are a food product according to FDA regulations, only undamaged or unopened, sealed items can be accepted for return or exchange. 
  • Non-Food Items: We accept returns for merchandise within 30 days of shipment.  Non-damaged items can be accepted for return or exchange. 

Please contact us, if you are unsatisfied with your order for any reason.

Contact

We value your feedback. Please contact us with any questions or comments.